United Site Services' Partnership with a
Nationwide Home Builder
In April 2022, LGI Homes, a leading nationwide home builder, decided to consolidate its on-site needs with United Site Services, forging a strong, long-term Site Services partnership. Beyond providing a comprehensive range of equipment including portable restrooms, roll-off dumpsters, and temporary fence, United Site Services focused on driving overall project success through streamlined operations, proactive support, and innovative billing solutions.
Background
Project Scope: United Site Services supports LGI Homes across several hundred sites nationwide, providing a range of services including portable restrooms, roll-off dumpsters, and temporary fence.
Requirements: Centralized communication, streamlined onboarding processes, and a single point of contact for product and service coordination, and community pooled billing.
Key Metrics
- Workforce: United Site Services provided dedicated support through field teams, with a single point of contact for all service-related communication.
- Equipment and Services:
- 1,800+Portable Restrooms for on-site employees
- 1,100+ Temporary Fence to secure construction zones
- 600+ Hand Washing Stations to ensure cleanliness and promote hygiene
- 80+ Holding Tanks to reduce water consumption
- 40+ Roll-Off Dumpsters supporting construction and demolition projects
Challenges
- Inconsistent Invoicing and Communication: Prior to partnering with United Site Services, the customer faced difficulties in managing multiple service lines and communicating across various teams. With multiple service providers involved, it was difficult to track service timelines, resolve billing discrepancies and streamline invoices. These inefficiencies caused project delays, strained internal resources and reduced overall operational effectiveness.
- Operational Delays: Managing multiple providers made onboarding new projects time-consuming and labor-intensive. Coordinating logistics, scheduling, and quality control led to delays, inconsistent service, missed deadlines, and a lack of confidence in vendor reliability
Innovative Solutions
- Streamlined Onboarding Process: United Site Services developed a comprehensive onboarding program to ensure new projects were set up efficiently and met client expectations from the start. The program included detailed coordination calls with key decision-makers, such as the VP and Director of Production. By engaging with key decision-makers early, United Site Services was able to customize service plans, identify roadblocks and establish clear lines of communication.
- Dedicated Point of Contact: To eliminate communication gaps and improve response times, United Site Services assigned a dedicated contact for field operations. By centralizing communication, the customer experienced a more efficient service flow with faster turnaround times for requests, reduced confusion between teams, and streamlined operational oversight.
- Innovative Billing System: Recognizing the complexities of managing invoices across multiple sites, United Site Services introduced a 'community pooled' billing system. This system consolidated all sanitation service invoices into one simplified statement, regardless of location, eliminating the administrative burden of handling separate invoices for each site. This created more transparent and manageable billing with fewer discrepancies.
Implementation and Results
Since partnering with United Site Services in April 2022, LGI Homes has experienced streamlined operations across several hundred sites and benefited from a dedicated point of contact, proactive support, and innovative solutions. LGI Homes has improved efficiency by reducing project delays, enhancing service coordination, and deploying essential equipment, including portable restrooms, temporary fence, and roll-off dumpsters. The introduction of a 'community pooled' billing system simplified invoicing, resolved discrepancies, and reduced administrative burden, allowing LGI Homes to better manage costs and resources across multiple locations. These innovations have significantly enhanced LGI Home's project outcomes and operational effectiveness.
Customer
LGI Homes, a leading nationwide home builder.
Site
Several hundred sites across the United States.
Customer need
Centralized coordination, streamlined onboarding and simplified billing.
Scope
Portable restrooms, dumpsters, fencing, handwashing stations and holding tanks.
Solution
Streamlined onboarding, single contact for service and a consolidated billing system.
Customer benefits
Increased efficiency, faster setups, fewer delays, simplified billing and stronger partnership.
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