Submit an inquiry for your billing questions
Question about your bill? For questions regarding your invoices, you can submit an inquiry through your USS payment portal. For Tri-State Customers, access the Bill Pay Portal here. For Carolinas Customers, access the Bill Pay Portal here.
How to Create a Billing Inquiry through MySiteServices account?
Selecting "Inquiry" through your MySiteSerivces account, allows you to easily inquire about various aspects of your invoice such as: pricing, wrong PO, wrong site address, invalid order, missed services, etc.).
- Log into your MySiteServices customer account.
- Open the invoice in question and select the button "Inquiry" on the invoice.
- A pop-up will open with different categories to choose the topic of your inquiry, this ensures that the right USS team member will get in contact with you. If none of the categories are linked to your inquiry, please select "Other".
- Please add additional information via the comments field to your inquiry.
- Once you open an inquiry, our team will be notified.
- Any new update on the inquiry displayed directly via the status and status message.
For an in-depth tutorial on navigating our new billing platform, check out our informational video here.
Check the status of your inquiry
You can easily track the status of your inquiry through the payment portal.
- Log into your account
- Open the invoice in question and read any detailed comments and updates left by the USS team.
Customer Support and Resources
Need help with your invoice or setting up your account? Check out our comprehensive support resources at Doing Business with USS on our website.
